Queries

Most customer queries land in your inbox. It is crucial that every email be accounted for and get processed as needed. Every query requires attention. While you likely have software to help manage your queries, you still need to make sure that your emails get from your email to your software. Working as a team it quickly becomes difficult to tell which emails have been entered already and every employee will need to check for themselves or risk a query getting lost.

One solution is to use a simple system of assigning and closing emails as needed, Outlook does not offer a well supported way to do this in a team environment. On the other hand, this scenario is exactly what SBX is made for.

A customer started using SBX because while using shared mailbox they were losing track of some of their emails. They were receiving hundreds of queries a day to their inbox and not having a way to quickly determine which emails were already being handled was causing them to spend even more time managing their email. SBX was able to offer them a convenient way to identify which emails each employee really needs to pay attention to.