Frequently Asked Questions

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Getting Started

How do I import my old emails to start using SBX?

What do I need to do to start using SBX if I am currently using an Outlook Shared Mailbox?

How do I add SBX to an existing group?

What Microsoft 365 license do I need to be able to use SBX?

What platforms does SBX support?

Are there any advantages or disadvantages to using Outlook on the web?

Why does SBX have two versions of Outlook add-ins?

How do I remove a group from SBX that is no longer in use?

Can I add SBX to only one of my groups and keep using regular Outlook in other groups?

Collaborative Inbox for Outlook

What is a collaborative inbox?

When should I use a collaborative inbox?


How does SBX help me achieve inbox zero in Outlook?

What happens to my email if I stop using SBX?

How does closing differ from archiving?

What is the administrator role for in SBX?

How do I add or remove a user in SBX?

Are there any keyboard shortcuts?


How can I be sure that SBX is set up correctly?

How do I make sure SBX is currently functioning correctly?

Why is the SBX panel empty when some emails are selected?


What options do I have to pay?

How do I cancel my subscription?

Does everybody need an SBX user license?


Why does SBX need read-and-write access to my emails?

Does SBX save email data?

How can I revoke SBX’s access to my emails?

Learn how you can use SBX to take back control of your inbox and collaborate effectively in Outlook