SBX Tools Bring ownership, status, and history to Outlook shared mailboxes
Assign every email, track its status, and see who handled what in team inboxes like finance@, info@, support@ and sales@ — without moving your team to a separate helpdesk.
- Available in Microsoft AppSource
- Email content never stored
- EEA-hosted on Microsoft Azure
- 1 month free trial — no credit card
How it works in your first week
Install from AppSource. Works with your existing Microsoft 365 setup — no migration, no separate helpdesk to learn.
Install from AppSource
Add the SBX add-in to Outlook. Works with your existing Microsoft 365 setup — no migration, no separate helpdesk to learn.
First assignment, first internal note
Assign an email to a teammate. Leave a private note in the thread. They see it the next time they open Outlook — without any forwarding.
See where time went
Review who handled what, where emails sat unanswered, and which mailbox is busiest. Spot bottlenecks without guesswork.
Ready to try it on your own mailbox?
Start free trialStop emails slipping through the cracks
Keep every email accounted for
Assign emails so that you can rest assured that every email will be handled appropriately
Find emails' status whenever needed
You can always see who is responsible for an email and if it has already been handled
Promote responsibility
SBX keeps track of past assignees and enables you to identify and resolve bottlenecks with analytics
Schedule reminders
Subscribe to Email notifications of unnoticed emails
Save time by focusing on what's important
Only monitor your inbox
Have all relevant team email sent to your inbox
Keep your inbox noise free
Prevent your inbox overflowing while you are on vacation or otherwise indisposed
No need for separate tools
SBX is Outlook integrated, so you don't need separate tools (Planner, Todo, Jira) for task management
Make your inbox collaborative
Organize emails with shared categories
Keep shared categories synced across the whole team
No more internal forwarding
Emails are automatically visible for your teammates
Share notes with your team
Comment on emails with your teammates without worrying if comments will be forwarded to customers
What our customers are saying about us
We had been searching for a sufficiently easy-to-use helpdesk software for a while. We have now found exactly what we have been looking for in SBX. We can manage our group emails in the same interface as our personal emails. We have a concise overview and a logical process to manage incoming email. The SBX team is very open to suggestions and quick to address our concerns.
SBX Tools is an excellent and compact add-in for our team, enhancing our workflow right within Outlook. It simplifies our task delegation, and its functionality fits just our needs without the bulk of larger helpdesk tools.
SBX has improved the efficiency for the teams, with no need for complex ticketing software. Easy to use, simple but very effective.
How we keep SBX focused
We made some deliberate choices about what SBX is — and what it isn't.
Outlook-only by choice
We don't try to be a multi-channel helpdesk. We want to be the best tool for teams that already live in Outlook.
Single tier, no upsell
One price, every feature included. We don't gate the useful parts behind a "Pro" or "Enterprise" plan.
Built around collaboration, not AI
SBX focuses on assignment, status, notes, categories and history. SBX has no AI features today. SBX does not store the content of your emails.
How we handle your data →