SBX Tools We help to make Outlook groups smarter!
SBX Tools provides a collaborative inbox that enables small and medium-sized companies to seamlessly use the ticketing feature for teamwide Outlook email inboxes (info@, support@, order@, ...) for enhancing team collaboration and transparency without leaving MS Outlook.
Our story
We founded SBX Tools at the beginning of 2022 in Estonia. SBX Tools grew out of a small software development company Tautar OÜ, which focused on enterprise software and integration solutions.
We often worked the whole day at our customer's offices to provide better service and we noticed that some of our customer's employees' inboxes were flooded with email and important emails started to slip through the cracks. We also noticed that it was often difficult for them to tell who is responsible for which email, they would discuss this amongst themselves, but this often ended up being distracting to their teammates. We decided to investigate the source of the issue and found that employees' inboxes were being flooded by forwards from the company's info email. The info email would receive a huge volume of email including questions and orders from customers but also announcements, news, and advertisements.
We saw a great similarity in this situation with the ticket systems widely used in the software world, where each customer request is a ticket, and each ticket can be assigned and given a status and changes can be monitored over time. Ticket systems avoid situations where several teammates simultaneously work the same issue and it is not clear to others whether, when and who has dealt with the customer's request and if it has already been resolved or not. We wanted to suggest a solution where they could treat every email sent to the info email address as a ticket.
We investigated existing options in the market and found that they required a stand-alone ticketing system or forced us to stop using Outlook's user interface. However, we wanted to recommend a simple solution where our customers could keep track of all their important emails from a familiar user interface, but could also collaborate with teammates and, in the case of shared emails from the info address, let others know about their activities with little effort. Since we couldn't find the desired solution on the market, we decided to create it ourselves, and that's how SBX Tools was born.
Our principles
We made four choices on purpose, and we hold to them — even when they cost us deals.
Outlook-native by choice
We don't try to be a multi-channel helpdesk for chat, social, voice, or web forms. Our customers live in Outlook for forty hours a week — that's where we want to be the best. If your team has outgrown email as the primary channel, a broader category of tool will serve you better.
Light by design
One pricing tier, every feature included. No "Pro" upsell, no enterprise-only gates. We've chosen against tiered pricing — we think it's bad for trust. The tradeoff is that we don't optimize for the largest enterprise buyer, who often wants tiered control. See what's included →
Email content respected by policy
SBX works on metadata — sender, recipient, subject, timestamps, assignment state. The body of every email stays in your Outlook, not on our servers. SBX has no AI features today, and any future AI work will be an explicit choice with its own privacy story. How we handle your data →
Self-serve by default
You should be able to install SBX from AppSource, set up a Microsoft 365 Group, and run your first assignment before talking to us. We keep a consultation slot open for teams who'd rather walk through it with someone, but it's an offer, not a gate. Book a consultation →
Leadership
Tarvo Treier
CEO
Tarvo runs product direction. If you have a question that's not on this site, he's the person to reach.
tarvo@sbx.toolsWhere we are
SBX Tools OÜ is based in Tallinn, registered in Estonia, and hosted in the EEA on Microsoft Azure. Full company details on the contacts page.